Privacy Policy

1. Information We Collect

We collect information you voluntarily provide, as well as information collected automatically when you use the Site.

Information You Provide Directly

• Full name
• Phone number (including mobile number)
• Email address
• Project type and description
• Property address or service location
• Any other information you choose to include in a form submission or message

Information Collected Automatically

• IP address and approximate geographic location
• Browser type and version
• Device type and operating system
• Pages visited, time spent on pages, and referring URLs
• Cookie and tracking data (see Section 5)

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiry and provide a project consultation or quote
• To communicate with you about your project, scheduling, and updates
• To send SMS messages you have opted into (see Section 3)
• To send appointment confirmations, reminders, and follow-up communications
• To improve our Site, services, and user experience
• To comply with applicable laws and regulations
• To prevent fraud and protect the security of our Site and operations

We will not use your information for purposes materially different from those described above without your consent.

3. SMS Communications

Types of SMS Messages

We send two categories of SMS messages, and your consent to each is collected separately:

• Transactional / Conversational SMS: Messages related to your project inquiry, consultation scheduling, appointment confirmations, reminders, and project status updates. These are sent in direct response to your request for services.
• Marketing / Promotional SMS: Messages about promotions, seasonal offers, company news, and completed project showcases. These messages are sent only if you have explicitly opted in by checking the corresponding box on our contact form.

Opt-In

By providing your phone number and checking the SMS opt-in box on our contact form, you consent to receive SMS messages from Crestline Home Builders LLC at the phone number provided. Consent is not a condition of purchasing any service.

Opt-Out

You may opt out of SMS messages at any time by replying STOP to any message we send. After opting out, you will receive a single confirmation message and no further SMS will be sent unless you re-opt in.

Help

Reply HELP to any SMS for assistance, or contact us directly at info@crestlinehomebuilders.com.

Message Frequency

Transactional messages: Message frequency varies and may be higher during active projects.

Marketing messages: Sent no more than 4 times per month to opted-in contacts.

Message & Data Rates

Message and data rates may apply. Charges are billed by your mobile carrier. Crestline Home Builders is not responsible for any fees charged by your carrier.

SMS Data Sharing

SMS consent and phone numbers collected for the purpose of SMS communications will not be shared with third parties or affiliates for marketing purposes.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

• Service Providers: We use third-party platforms such as GoHighLevel (CRM and SMS), Google Analytics, and Vercel to operate our business. These providers are contractually prohibited from using your data for their own marketing purposes.
• Legal Compliance: We may disclose information if required by law, court order, or government authority.
• Business Transfer: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share information in any other way with your explicit consent.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve Site functionality and analyze usage. This may include:

• Essential Cookies: Required for the Site to function properly. These cannot be disabled.
• Analytics Cookies: We use tools such as Google Analytics to collect aggregated, anonymized data about how visitors use the Site (pages viewed, session duration, traffic sources). This data helps us improve the user experience. Google Analytics data is governed by Google's Privacy Policy.
• Marketing / Retargeting Cookies: We may use retargeting pixels (e.g., Meta Pixel) in the future. We will update this Policy before doing so.

You can control cookies through your browser settings. Disabling cookies may affect Site functionality. You may also opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

If you believe your information has been compromised, contact us immediately at info@crestlinehomebuilders.com.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, to comply with legal obligations, resolve disputes, and enforce agreements. When data is no longer needed, we will securely delete or anonymize it.

8. Your Rights

You have the following rights regarding your personal information:

• Access: You may request a copy of the personal data we hold about you.
• Correction: You may request that we correct inaccurate or incomplete information.
• Deletion: You may request that we delete your personal data, subject to any legal retention obligations.
• Opt-Out of Marketing: You may opt out of marketing SMS at any time by replying STOP, and opt out of marketing emails by clicking “unsubscribe” in any email or contacting us directly.
• Portability: You may request a copy of your data in a portable format.

To exercise any of these rights, contact us at info@crestlinehomebuilders.com. We will respond within 30 days.

9. Children's Privacy

Our Site and services are intended for individuals 18 years of age and older. We do not knowingly collect personal information from anyone under 18. If you believe a minor has submitted personal information to us, contact us at info@crestlinehomebuilders.com and we will promptly delete it.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before submitting any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. Continued use of the Site after any changes constitutes acceptance of the updated Policy. We encourage you to review this Policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us: